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Fair Wear & Tear Guide
Dents
Includes:
Dents of no more than 25 mm in diameter (excluding bonnets and roofs) where the paint surface has not been broken and there is no paint removal, paint cracking of flaking.
Excludes:
a. hail damage
b. dents of any diameter on bonnets, roofs, wheel arches, style lines, door sills or door edges;
c. multiple dents within a specific local area regardless of size; or
d. any damage affecting or penetrating the paintwork
Windscreen, Windows, Lamps and external mirrors
Includes:
None
Excludes:
Scratches, chipping, cracks, holes or damage to:
a. The windscreen;
b. Windows;
c. Lamps; and
d. External mirror lens, as all such damage may affect the roadworthy status of the vehicle and may subsequently worsen over time from the vehicle continuing to be driven.
Keys, Accessories and Equipment
Includes:
Minor cosmetic damage that does not in any way affect the functionality of the keys, accessories or equipment
Excludes:
a. Loss or damage to keys or remotes;
b. Damage caused by incorrect fitting of accessories (snow chains, roof racks);
c. Damage to aerials;
d. Removal or damage to any item supplied with the vehicle (parcel shelf, tools, spare tyres, wheel trims, hazard triangles, first aid kits, GPS unit)
Stone Chips
Includes:
Isolated stone chips to any panel up to 2 mm in diameter.
Excludes:
More than 5 stone chips to an isolated area.
Bumper
Includes:
a. Scratches/Scrapes under the front bumper that are not visible when standing 2 metres back from the vehicle; or
b. Light scuffing or scratches:
i. Where there is no paint penetration;
ii. Which can be polished out;
c. Isolated stone chips up to 2 mm in diameter.
Excludes:
a. Any broken paint;
b. Multiple scratches of any size;
c. Dents of 25 mm in length or more in diameter;
d. Any damage to a textured bumper; and multiple stone chips of more than 5 to an isolated area.
Upholstery, Floors, Carpets, Dashboard, Fascia, Trim Interior and Vehicle Cleanliness
Includes:
a. Light marks that can be removed by vacuum or general cleaning;
b. Light scuffing or smears or regular day to day debris that is removable by general cleaning
Excludes:
a. Any permanent damage caused by harsh or corrosive materials;
b. tears, cuts, scratches, holes or burns;
c. Any damage to the structure, shape or positioning of a seat;
d. Hair from pets;
e. Excessive soil, mud or sand (other than from regular day to day use);
f. Evidence of smoking in the vehicle;
g. Odours or foreign matter; stains or marks that cannot be removed by general cleaning or require steam cleaning.
Scratches
Includes:
a. Not more than 25 mm in length and not more than 1 mm wide;
b. No paint surface penetration; and
c. Can be polished out.
Excludes:
Any scratch where the metal, plastic or undercoat is exposed.
Wheels, Wheel trims, Tyres
Includes:
Light scratches and scuffing up to 20 mm in length.